My Donkey Says Hat - MM Hats Collection

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not happy with your purchase, we will accept an exchange of an unused/unworn product within 14 days. Discounted items are not eligible for a return. Matt Mathews will not issue refunds for products purchased through other entities, such as distributors or retail partners. Returned items must be delivered to us unused, in the original packaging, and in the condition, they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in the return shipment, therefore we recommend an insured and trackable mail service if shipped. We are unable to issue an exchange without actual receipt of the item(s). We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.We are unable to issues a refund back to the original payment method. If an exchange is unavailable, a store credit will be issued.